Shipping policy

Shipping Policy

Thank you for shopping with us. Please read our shipping policy carefully before placing your order. By placing an order with us, you agree to the terms outlined below.

1. Delivery Coverage

We currently deliver to all Emirates across the United Arab Emirates (UAE), including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

2. Shipping Charges

We are pleased to offer FREE shipping on all orders across the UAE — no minimum order value required.

3. Delivery Timeline

All orders are processed and delivered within 2 business days from the date of order confirmation.

Orders placed before [Insert Cut-off Time, e.g., 2:00 PM] will begin processing the same day.
Orders placed after the cut-off time will be processed the next business day.
Delivery times may occasionally be affected by public holidays, weather conditions, or courier delays, in which case we will notify you promptly.

4. Payment Options

We offer two convenient payment methods:

a) Cash on Delivery (COD)

Pay in cash at your doorstep when your order arrives. No advance payment required.

b) Advance Payment (Online Payment)

Pay securely online at checkout using our supported payment gateways (credit/debit card and other available options).

🎉 Advance Payment Discount: Customers who choose to pay in advance online receive an exclusive 20% discount on their order total. This discount is automatically applied at checkout when you select the advance/online payment option.

Payment Method	Discount	Payment Timing
Cash on Delivery (COD)	No discount	Pay upon delivery
Advance Payment (Online)	20% OFF	Pay at checkout

5. Order Tracking

Once your order is dispatched, you will receive a confirmation with tracking details (via SMS/WhatsApp/email) so you can monitor your delivery status in real time.

6. Failed Delivery Attempts

If our delivery partner is unable to reach you at the provided address:

We will attempt to contact you via phone or WhatsApp to reschedule delivery.
Please ensure your contact number and address are accurate at the time of order to avoid delays.

7. Order Changes & Cancellations

Since orders are processed quickly for fast delivery, please contact us as soon as possible if you need to modify or cancel your order. Once an order has been dispatched, changes may not be possible.